A complaint must be mailed to:
Black Diamond Mortgage Corporation –
106 2nd Street E, Whitefish, MT 59937
Attention: Corporate President
All written complaints will be discussed with the appropriate functional area employees of the business. The appropriate personnel will draft timely responses to consumers and/or regulators. Generally, the Corporate President will keep a central file of complaints and responses unless stated differently in this complaint policy, and the board of directors will review new complaints and responses at a board meeting at least quarterly, but more typically in response to any submitted complaint within 1 month.