Complaint Policy

Policy on Consumer Complaints
It is the policy of Black Diamond Mortgage Corporation to respond to customer complaints, disputes and issues swiftly and to take each complaint seriously. It is not the intention to burden Black Diamond Mortgage Corporation or customers with documentation or paperwork in order to resolve issues brought to Black Diamond Mortgage Corporation’s attention in the normal course of business. Black Diamond Mortgage Corporation promotes a quick, decisive and accurate response to all inquiries, questions and concerns brought to our attention.

A complaint must be mailed to:

Black Diamond Mortgage Corporation –

102 2nd Street East, Suite 1, Whitefish, MT 59937

Attention: Corporate President

All written complaints will be discussed with the appropriate functional area employees of the business. The appropriate personnel will draft timely responses to consumers and/or regulators. Generally, the Corporate President will keep a central file of complaints and responses unless stated differently in this policy, and the board of directors will review new complaints and responses at a board meeting at least quarterly, but more typically in response to any submitted complaint within 1 month.